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Designing for Decisions: A Call Center Simulation Built in Twine
In this interactive prototype, I explored how simple scenario-based learning can support customer service reps in handling high-stakes conversations. Built in Twine as a low-fidelity simulation, the project focuses on decision-making, tone management, and de-escalation—critical skills in any frontline service role. Learners are dropped into a realistic escalation call and must make choices that impact the outcome. The goal is to offer learners opportunities to practice how to respond empathetically, gather details quickly, and guide the customer toward resolution—all in a safe, replayable environment. This prototype was part of my…
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From Quad Axel to Surgery: What Figure Skating Teaches Us about Psychomotor Skill Development
[First published in LinkedIn. This is a backup copy.] Ilia Malinin, the reigning world champion and American figure skating sensation, also the self-proclaimed “quadgod,” can spin 1620° in midair. That is four and a half full rotations off the ground. He made history by landing the first-ever quadruple axel in competition. “How does he do that?” is a question both fans and competitors ask with awe. Of course, Ilia is an elite athlete. But I am not here to dissect world-class athleticism. What I’m after is the learning and instruction…
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Project XR: 2022 Sanditon Escape Room
It has taken me quite a while to build this 2022 digital escape room because of the 3D planning and programming. Those of you who are aware of the 2021 Sanditon Escape room may have read this explanation of how to plan for and design a digital escape room (DER). In this 3D 360 VR DER, there are several scenes. Once again, the scenario for the DER is provided in the initial scenes: Joy Jambalaya (JJ) is a top sleuth who had been captured because she found out who the…
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ProjectXR Day6? Animated Valentine’s Day Card (CoSpaces)
It doesn’t seem to just be Day 6. It’s fine. The number is just an arbitrary one. I’ve been plugging away at my 3D design and development skills. In between these sessions, I’ve had some other urgent tasks to attend to, but on Valentine’s Day, I tweaked a template in CoSpaces to create a #ValentinesDay greeting for my significant other. Last year was a very difficult year for him health-wise, and thus, it was for me. I’m so glad that I get to spend another Valentine’s Day together with him.
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Adobe Aero: #30DaysXR #Day5
I do like Adobe Aero. The app is still in beta version and so is still buggy. Here’s an AR card I made by following James Zachary’s tutorial. AR Interactive Card
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#ProjectXR Update: 3D Generalist (Jan 22, 2022)
To date, I’ve been learning to use apps in Column 2 from multiple classes (Column 1) — and I found a name for what I’m becoming professionally, as an enlargement of my skillset; a 3D generalist. My knowledge about these tools keep growing as I read and get to know more people in the field. Table 1: XR development apps (Last Update: Jan 24, 2022).
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Latest Read: Klara and the Sun (Kazuo Ishiguro)
Since graduate school, I’ve read mostly non-fiction books. Fiction is a genre I’ve returned to lately because I remember how they stretch my thinking and spur my imagination. It was what I would read as a child. Those reading days were formative times, and I want to say they contributed to making me who I am today. Thank you, ma, for bringing me to the public libraries, and borrowing English books for me even when you didn’t understand English. You are the best mom, and I miss you so much.…
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Learning Figma and CoSpaces (#30DaysXR, Day 4?)
I’ve been busy setting up my new MacBook Pro with M1 Pro chip (16GB, 1 TB). I had to upgrade my 2018 MacBook Pro because learning to build XR apps had eaten up all my hard disk space. Unity3D, XCode, Visual Studio for Mac, VRoid, and all the other apps I had to install to make the assets had me down to my final 30 GB of space, and the laptop just couldn’t run fast enough. Folks, XR is an expensive venture! I did not continue with the School of…
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Simple AR Layering with Halo AR App (#30DaysXR, #Day3)
Today, I finally completed a halo using the Halo AR app. It took me a while to figure out how to use it from start to finish (sharing the finished product). There was little or no documentation, but there was a Discord channel for Halo creators, so that helped me a bit. There was one YouTube video on how to create a halo, but it was still rather unclear. If you need some info, contact me. Essentially, here are some instructions that have been left out: You must create the…
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360VR Brief Intro (#30DaysXR, #Day 2)
Alright, another introduction, but this time using 360VR. The software I’m learning to use is CoSpaces. I love it. It has a supportive user community made of educators. [Updated: Jan 20, 2022] My first inroad to CoSpaces was through a friend, Micah, who taught me to build my first Jenga game for a MIT xPRO course I designed. My next project in CoSpaces is to build an escape room. Watch this space!
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After Effects Animation Exercise 1: Flying Plane
Thank you, Louay Zambarakji! Louay is the instructor of a popular and highly rated Udemy course on After Effects. I’m trying to make something regularly, and this is my make for the day.
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Olafur Eliasson: Nuggets from The Art of Design (Netflix Design Series)
Where have I been?!? I just discovered Olafur Eliasson, the great Danish-Icelandic installation artist, by watching the first of the Netflix series, Abstract: The Art of Design. Here are some quotes from the show: Carol Becker, Professor of Arts and Dean of Faculty at Columbia University School of the Arts, about Olafur’s installation, The New York City Waterfalls: He must be so sure of his ideas to take that risk. Her words made me think about my ideas. Am I confident about my vision? How confident am I or do…